Privacy Policy

EFFECTIVE DATE: 1 Baishak 2083

1. OVERVIEW

Maatri Nepal Learning Services Ltd ("Company," "we," "us") is committed to protecting the privacy of our users—specifically educational institutions, teachers, students, and parents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with the School Sherpa Service.

2. INFORMATION WE COLLECT

• ● Personal Data: Names, email addresses, billing addresses, payment information (processed by third-party PCI-compliant vendors), and professional roles (Teacher, Admin, Student).
• ● Educational Data: Student performance data, sherpa analysis results, class rosters, and usage of educational materials (notes, videos, etc.).
• ● AI Interaction Data: Inputs submitted to our AI sherpa analysis tools (used to provide the service; data may be processed but not used for unauthorized purposes).
• ● Usage Data: IP addresses, browser type, device information, and usage logs.

3. HOW WE USE INFORMATION

• ● To provide, maintain, and improve the Service (including AI sherpa analysis functionalities).
• ● To process transactions and prevent fraud.
• ● To enforce our Terms and Conditions.
• ● To communicate with you regarding your account, updates, or support issues.

4. DATA RETENTION

• ● User Data: We retain your personal and educational data for as long as your account is active or as needed to provide the Service.
• ● Deletion: Upon termination of your account, we may delete your data within a reasonable timeframe unless required by law to retain it. Users may request data deletion by contacting us.
• ● Aggregated Data: We may retain anonymized, aggregated data for analytical purposes indefinitely.

5. DATA SECURITY

We implement industry-standard security measures, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure. We are not liable for unauthorized access beyond our reasonable control.

6. DISCLOSURE OF INFORMATION

We do not sell your personal data. We may share information:

• ● With Service Providers: Third-party vendors (cloud hosting, payment processors, AI infrastructure) who need access to perform services for us, subject to confidentiality obligations.
• ● For Legal Reasons: If we believe in good faith that disclosure is necessary to comply with a legal obligation under Nepalese law, protect our rights, or investigate fraud.
• ● Business Transfers: In the event of a merger or acquisition, your data may be transferred.

7. YOUR RIGHTS

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at the information provided below.

8. INTERNATIONAL DATA TRANSFERS

The Service is operated from Nepal. If you are accessing the Service from outside Nepal, please be aware that your information may be transferred to, stored, and processed in Nepal, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If changes are material, we will notify you via email or a prominent notice in the Service. Your continued use after the effective date constitutes acceptance.

10. CONTACT US

For privacy concerns or data-related requests, contact:

Maatri Nepal Learning Services Ltd

Kupondole, Lalitpur, Nepal